Help
Plans and limits
Every plan carries the core evidence record. Capacity and operating leverage rise by tier. Here is what the limits count and what a plan change does.
Core evidence stays; operating leverage grows
Every plan includes manually entered requirements, email reminder settings, reports, exports, audit history, and signed outbound webhooks. New COI requests, uploads, scanning and replacement links are currently available only for the authorized pilot workspace with a verified reviewer. In-app human COI review is in early access, open only to our authorized pilot organization for now. New uploads are not read with AI or routed by confidence. Entered certificate values can still show rule issues during human review; a plain approval cannot bypass blocking issues. Correct the fields or record an accepted exception with a reason. A rule result does not verify coverage or approve the COI. A higher tier does not buy a more favorable compliance answer or take ownership of your decision.
The free plan covers 10 subcontractors and one person, which is enough to run one real project rather than a demo. The paid plans raise both numbers. The pricing page has the tiers and what each costs; this page is about what happens as you approach one.
Starter adds saved views, multi-record project assignment, and handling-time estimates based on your figures. Growth adds manually managed requirement templates and phase packs, scoped COI request and response workspaces, manual reference imports, scheduled in-app reports, workflow and requirement analytics, and a text-reminder entitlement that works only when the product SMS channel is enabled. Professional adds selected evidence rooms, versioned downstream handoffs, and user-confirmed duplicate-record consolidation. Access depends on your plan and workspace permissions.
What counts as a subcontractor
Every subcontractor on your roster that you have not removed. Not documents, not projects, not assignments — the companies themselves. A sub working four of your jobs is one subcontractor.
The part worth knowing: removing a subcontractor frees the slot immediately. Removal is a soft delete, so their documents and their history survive and the audit log still shows what happened, but they stop counting against your plan the moment you remove them. A contractor whose roster is full of crews they last used in 2019 has room they are not using.
That makes an annual tidy-up a real thing rather than housekeeping theater. Nothing is destroyed by it, and the number that decides your bill goes down.
A bulk import at the wall does not fail — it fills what is left
Import a spreadsheet of eighty subcontractors with room for thirty and you get thirty. The import does not refuse the file and it does not silently create eighty; it inserts what fits, and tells you how many were skipped. That is deliberate — a file that is mostly valid should not be rejected wholesale — but it does mean the number to read after an import is the skipped count, not the success message. Getting the roster in covers the rest of that screen.
What counts as a seat
Active people on your team, plus invitations you have sent that nobody has accepted yet. A pending invite holds a seat — which is the usual explanation when an owner counts the faces in their office, gets a number below their limit, and is told they are full. Roles, seats and what each role can do has the detail, including how to free one.
Subcontractors do not consume seats. They have no login at all — they upload through a link that expires, which is the whole point of that flow and why adding a hundred subs costs you nothing in people.
What happens when you reach one
The action is refused and you are told why, with the way out on the same screen. Adding a subcontractor past your limit does not half-succeed and does not queue; nothing you already have is touched, and nothing already tracked stops being tracked. The wall is on the way in.
That matters more than it sounds, because the alternative some tools choose is worse: quietly hiding rows past the count. Documents already on file keep their expiry dates and reminder schedules. Actual email delivery depends on the configured provider; product text reminders are currently unavailable.
What happens when a workflow is no longer on your plan
Sealinn blocks creating or using a workflow that is above the effective plan, including when a paid subscription has ended. It does not delete the records that workflow already created. Historical records and exports remain, and completion, revocation, archival, or cleanup actions stay available where the workflow provides them.
That asymmetry is deliberate. A lower plan should stop new paid work without trapping an open broker request, a shared evidence room, a scheduled-report record, or a downstream handoff that still needs to be acknowledged, reversed, paused, archived, or revoked.
Who can see and change billing
Billing is its own permission and a narrow one — an office administrator who runs your compliance day to day does not automatically get your card details or the ability to change what you pay. If a plan needs raising and the person who found the wall cannot raise it, that is the design working rather than a bug.
Start a subscription change or cancellation in Settings → Billing. A person with billing-management permission can choose Manage subscription when the organization has a billing account. Follow the options shown in the billing portal, then return to Billing and check the current plan, status and any Cancels on date. Cancels on means cancellation is scheduled for that date; it does not mean the subscription has already ended. If you cannot access billing, ask your workspace owner. If the portal does not open or no cancellation option is shown, contact Sealinn.
After a paid subscription ends, the effective plan is free. Cancellation does not delete your stored documents or audit history, and exports stay subject to your permissions — what comes out and how to export it.
Choose the operating outcome you need.
Start with core evidence, then add productivity, coordination, or governance when the work calls for it.