Help

You got a link asking for your insurance

A contractor you work for uses Sealinn to collect COIs. This page explains the upload link and what happens next. New COI requests, uploads and replacements are currently available only for the authorized pilot workspace with a verified reviewer. In-app human COI review is in early access, open only to our authorized pilot organization for now.

Checking the link is genuine

You should check. An unexpected email asking you to upload business documents is exactly what a scam looks like, and “it looked official” is not a reason to trust one.

When in doubt, phone the contractor. Not the number in the email — the one you already have for them. That single step settles it, any legitimate request survives it, and it is the one check an email cannot fake.
It names the contractor who asked. The page shows the company requesting the COI. If that is not somebody you work for, close it.
It never asks for money or bank details. The page asks only for a certificate of insurance. If anything asks you to pay a fee or enter account numbers, it is not us.
Every genuine request opens on the same web address — the one in your browser bar right now. If a link points somewhere that merely looks similar, do not use it.

What it actually asks for

The page asks only for your certificate of insurance — usually the one-page ACORD 25 form your insurance agent produces. It does not ask you to upload a W-9, trade license, safety certificate, or custom document.

If you do not have a current certificate to hand, the fastest route is almost always to email your insurance agent and ask them to send one — they can usually issue it the same day, and they can send it to you or straight to the contractor.

Nothing on the page needs a password, and there is no software to install. What the whole thing looks like from your side is written for the contractor who is deciding whether to ask you, which makes it a fair way to see what they can and cannot do with what you send.

What happens after you upload

The upload confirmation means Sealinn received your file; it is not confirmation of a clean virus scan or approval. A pending scan keeps the file unavailable to open or review. A clean scan does not approve the COI. New and replacement uploads require the authorized pilot workspace with a verified reviewer. In-app human COI review is in early access, open only to our authorized pilot organization for now. Automated reading is unavailable. If the page says uploads are unavailable, ask the contractor to contact Sealinn. A new link alone does not enable uploads.

If something is wrong with it — the wrong year, a missing endorsement, the wrong company named — ask the contractor what to correct. Ask for a replacement link only if uploads are available for their workspace. Silence does not prove the document was approved; ask the contractor if you need confirmation.

Stopping the emails

The contractor can set a COI reminder schedule for recorded dates — by default 90, 60, 30 and 7 days before expiry. Actual email delivery depends on their configured provider; product text reminders are currently unavailable.

Every reminder email carries an unsubscribe link at the bottom. Unsubscribing stops those emails; it does not tell the contractor you are covered. They may still need a current certificate, so contact them directly if you want to confirm what they need.

Questions you might have

Do I have to create an account?

No. There is no account, no password and no app. You open the link, attach the file, and you are done. The link is tied to you and expires on its own.

Can I do it from my phone?

Yes. You can upload a PDF or a photo saved as a PNG or JPEG. Those are the file types the COI upload accepts.

Who sees what I upload?

The contractor who requested it uses it for your job, and workspace permissions control access. If the contractor shares an evidence room, recipients with a valid room link can also download the original files selected for that room while the room and file remain available. Ask the contractor who can access your file or whether it has been shared.

Why is the contractor asking for an endorsement, not just the certificate?

Because the certificate reports coverage without granting it — the endorsement is the document that actually adds them to your policy. Your agent will know exactly what is being asked for. If you want the detail, additional insured explains it, though it is written for the contractor's side.

The link says it has expired.

Ask the contractor to check whether uploads are available for their workspace and, if they are, to send a new link. If uploads are unavailable, ask the contractor to contact Sealinn. Links expire on purpose, so that an old email cannot be used later by someone else.

I uploaded the wrong file.

Tell the contractor which upload was wrong. If uploads are available for their workspace, ask for a usable replacement link, upload the correct current COI as a PDF, PNG or JPEG, and wait for upload confirmation. That confirmation records receipt; it does not approve the file. If uploads are unavailable, ask the contractor to contact Sealinn.

The page says uploads are unavailable.

New COI requests, uploads and replacements are available only for the authorized pilot workspace with a verified reviewer. Ask the contractor to contact Sealinn if their workspace cannot accept uploads. A new link alone does not enable unavailable uploads.

The contractor says the scan is pending or failed.

If the scan is pending, ask the contractor to check its status. If the scan could not start, was unavailable, or blocked the file, ask whether uploads are available for their workspace. If they are, ask for a usable replacement link and submit a fresh COI for the required scan. If uploads are unavailable, ask the contractor to contact Sealinn. Changing a review decision does not restore a file without a clean scan. For technical trouble, contact Sealinn.

The upload failed or I never saw confirmation.

Read the error shown on the upload page. Use a PDF, PNG or JPEG COI; renaming another file does not make it a supported format. If the link is expired or unusable, ask the contractor whether uploads are available for their workspace before requesting a usable replacement link. If uploads are unavailable, ask the contractor to contact Sealinn. If receipt is unclear, ask the contractor to check before sending another file. For a continuing technical error, contact Sealinn.

Something is wrong and I need a person.

Email hello@sealinn.com. For anything about the job itself or what is being required, the contractor is the right person to ask — we only handle the paperwork.

Still not sure the email is real?

Phone the contractor on the number you already have for them. Any genuine request survives that check.

How we handle your documents